Warranty Information

Learn about the warranty of your HoMedics massage chairs

Consumer Warranty Information

Cozzia USA, LLC sells HoMedics Massage Chair Model Nos. HMC-100, HMC-300 & HMC-500 (the “HoMedics Massage Chairs”) with the intent that they are free of defects in manufacture and workmanship as noted below for each specific model. Cozzia USA, LLC warrants that the HoMedics Massage Chairs will be free of defects in material and workmanship under normal use and service. This warranty extends only to consumers and does not extend to Retailers.

To obtain warranty service on your HoMedics Massage Chairs, contact a Cozzia USA, LLC consumer relations representative for assistance. Please make sure to have the model number of the product available.

Cozzia USA, LLC does not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchaser of the product from a Retailer or remote purchasers, to obligate Cozzia USA, LLC in any way beyond the terms set forth herein. This warranty does not cover damage caused by misuse or abuse; accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; unauthorized repairs or modifications; improper use of electrical/power supply; loss of power; dropped product; malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of Cozzia USA, LLC.

This warranty is effective only if the product is purchased and operated in the USA

THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY WITH RESPECT TO PRODUCTS COVERED BY THIS WARRANTY. COZZIA USA, LLC SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS WARRANTY REQUIRE MORE THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. IF REPLACEMENT PARTS FOR DEFECTIVE MATERIALS ARE NOT AVAILABLE, COZZIA USA, LLC RESERVES THE RIGHT TO MAKE PRODUCT SUBSTITUTIONS IN LIEU OF REPAIR OR REPLACEMENT.



HoMedics HMC-100 Massage Chair One Year Parts Warranty

The HoMedics HMC-100 Massage Chair has a one year parts warranty provided by and through Cozzia USA LLC. Cozzia USA customer service will not issue Return Material Authorizations (RMAs) for products. Cozzia USA products will be either repaired by the consumer or by an in-home technician. Cozzia USA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.



HoMedics HMC-300 Massage Chair 2 Year Limited Warranty

The HoMedics HMC-300 has a one year in-home service warranty and a two years parts warranty provided by and through Cozzia USA LLC. Cozzia USA customer service will not issue Return Material Authorizations (RMAs) for products. Cozzia USA products will be either repaired by the consumer or by an in-home technician. Cozzia USA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.



HoMedics HMC-500 Massage Chair 2 Year Limited Warranty

The HoMedics HMC-500 has a one year in-home service warranty and a two years parts warranty provided by and through Cozzia USA LLC. Cozzia USA customer service will not issue Return Material Authorizations (RMAs) for products. Cozzia USA products will be either repaired by the consumer or by an in-home technician. Cozzia USA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.



HoMedics HMC-100 Massage Chair Extended Warranty

The HoMedics HMC-100 has the option to add the Extended Warranty for $99 provided by and through Cozzia USA LLC. This Extended Warranty offers an additional year of Parts coverage for a total of 2 years.



HoMedics HMC-300 Massage Chair Extended Warranty

The HoMedics HMC-300 has the option to add the Extended Warranty for $149.99 provided by and through Cozzia USA LLC. This Extended Warranty offers 2 additional years of in-home service and 1 additional year of Parts coverage for a total of 3 years full coverage.



HoMedics HMC-500 Massage Chair Extended Warranty

The HoMedics HMC-500 has the option to add the Extended Warranty for $199.99 provided by and through Cozzia USA LLC. This Extended Warranty offers 2 additional years of in-home service and 1 additional year of Parts coverage for a total of 3 years full coverage.



Service and Technical Support

Consumers may contact Cozzia’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday or email us at service@cozziausa.com or visit our web at www.cozziausa.com for warranty or service issues.

Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Cozzia service department regarding a repair.

A Cozzia customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.

Non-warranty repair is provided on a "per incident" basis. Cozzia customer service will verify that the unit has failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.

Proof of purchase (original receipt) is required for all warranty repairs or service.



Product Repair

Many HoMedics Massage Chair product repairs may be performed by the consumer in their own home with parts and instructions supplied by Cozzia USA such as remote control replacements which don’t require a technician.

Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a “per incident” charge.

Warranty Coverage Period – Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.

Field Service – Cozzia customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.

Parts - All parts deemed necessary for repairs will be shipped to the consumer at no charge by the Cozzia service department.

Framework - Cozzia customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.


FOR SERVICE IN THE USA:
Email: service@cozziausa.com
Monday-Friday 9:00am-5:00pm PST
1.877.977.0656



Consumer Warranty Limitations and Exclusions

  • Warranties are only valid in the 48 contiguous United States and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
  • The warranty only applies to HoMedics Massage Chair products and does not include any accessories or enhancements.
  • Field service requires pre-approval and must be performed by Cozzia’s authorized field service personnel. Field service is only available in the United.
  • Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
  • Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
  • Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
  • Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.
  • Damage due to shipping and handling does not constitute a defect under this warranty.
  • >Under no circumstance shall Cozzia USA or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
  • Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.
  • Cozzia USA’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Cozzia’s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Cozzia USA reserves the right to make substitutions in lieu of repair or replacement.
  • All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation. Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
  • Warranty Registration