Please fill out the Returns Form which you will find at the back of your packing slip and send it back along with the merchandise addressed to: HoMedics Return Center Dept. 1168, Suite 3 43155 W. Nine Mile Road Novi, MI  48375 It would be best to check the status of your replacement order by [...]

It takes about two to four weeks for returns or replacements to be processed. Sometimes it may even be longer if our staff has to attend to high volume of transactions. From time to time, please check the status of your replacement order by logging in to your account. Kindly use the e-mail address and [...]

Massaging cushions are considered as highly effective back pain remedies. Admittedly, doctors find it difficult to treat lumbar disorders, hence, a massaging cushion with the ability to promote blood circulation may be recommended. However, back pains may arise from different root causes such as muscles strains or slipped discs, or degenerative spinal bones or even [...]

To keep your cushion in excellent shape, let the heat cool down completely before putting it in a storage box or closet. Make sure you store it in a cool dry place, and there are no sharp or pointed objects that may cause damage to the cushion. In storing, do not wrap the cord around [...]

Due to the overwhelming demand for this product, we have reduced the drying time that this product normally goes through. The fast turn around by the product is met by immediately placing the product in its package as soon as it is produced. It is then placed in sealed-in containers and immediately shipped to the [...]

We are sorry but no; the cushions and mats were outfitted for basic indoor use only.

Please consult your family doctor for any questions that may affect your health condition in relation to the use of this product. It would be best to seek an expert’s medical opinion regarding health matters.

No, the black plug will not affect the efficiency of the product. However, if it will interest you, you can get in touch with our Consumer Relations Department through e-mail or phone.

By registering your product with HoMedics, your product information is stored in the event of any insurance claims for loss or theft. We will keep a record of the model number and date of your purchase to provide you reference for this information.

What should you look for when buying a shiatsu massage chair? One thing you need to look for is the affordability of the price range. Although shiatsu massage chairs are potentially a good investment, you need to find out whether the price range will work for you. Related to this is the suitability of the [...]