The force of the Shiatsu massage is too strong for my 65 year old mother. Is there no way I can adjust the intensity of the massage, let’s say low to regular?

Friday, September 11th, 2009 at 8:50 am

We are sorry but the Shiatsu massage cushions were patterned according to the nature of Shiatsu massage, hence no adjustment controls for intensity was deemed necessary. Nevertheless, by placing a towel between the user’s back and the massager, there will be less intensity applied on the back of the user.

My massage cushion has a strong gas like smell, isn’t this toxic and bad for our family’s health?
Where can I buy replacement parts for my Shiatsu massaging cushion?
There is no pre-printed return label included in the packing slip. What if I have to return or ask a replacement for my order?
It has been two weeks since I asked for a replacement of my Therapist Select Shiatsu PLUS Massaging Cushion, but I still haven’t received one. Why is your company taking too long to act on this matter?

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The force of the Shiatsu massage is too strong for my 65 year old mother. Is there no way I can adjust the intensity of the massage, let’s say low to regular?

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