No, it is not toxic. It is only the smell of the glue that still needs a little more airing. The glue has long been in use for our products and considered as safe. In time it will dissipate and the strong gas-like smell will disappear.

We are sorry but the Shiatsu massage cushions were patterned according to the nature of Shiatsu massage, hence no adjustment controls for intensity was deemed necessary. Nevertheless, by placing a towel between the user’s back and the massager, there will be less intensity applied on the back of the user.

You can place orders for replacement parts by accessing the Parts and Accessories section at http://www.homedics.com/parts. From here, you will be guided on how to place your replacement part orders.

Please fill out the Returns Form which you will find at the back of your packing slip and send it back along with the merchandise addressed to: HoMedics Return Center Dept. 1168, Suite 3 43155 W. Nine Mile Road Novi, MI  48375 It would be best to check the status of your replacement order by [...]

It takes about two to four weeks for returns or replacements to be processed. Sometimes it may even be longer if our staff has to attend to high volume of transactions. From time to time, please check the status of your replacement order by logging in to your account. Kindly use the e-mail address and [...]

To keep your cushion in excellent shape, let the heat cool down completely before putting it in a storage box or closet. Make sure you store it in a cool dry place, and there are no sharp or pointed objects that may cause damage to the cushion. In storing, do not wrap the cord around [...]

Due to the overwhelming demand for this product, we have reduced the drying time that this product normally goes through. The fast turn around by the product is met by immediately placing the product in its package as soon as it is produced. It is then placed in sealed-in containers and immediately shipped to the [...]

We are sorry but no; the cushions and mats were outfitted for basic indoor use only.

Please consult your family doctor for any questions that may affect your health condition in relation to the use of this product. It would be best to seek an expert’s medical opinion regarding health matters.

No, the black plug will not affect the efficiency of the product. However, if it will interest you, you can get in touch with our Consumer Relations Department through e-mail or phone.